Shipping policy
Shipping Policy
Last updated: August 2026
At Jupiters Luna, we're committed to getting your celestial treasures to you safely and swiftly. Here's everything you need to know about how we ship.
Order Processing All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You'll receive a shipping confirmation email with tracking information once your order is on its way. ✨
Domestic Shipping (United States)
| Order Total | Shipping Rate |
|---|---|
| Under $50 | Weight-based rate (calculated at checkout) |
| $50 and over | FREE standard shipping |
We use trusted carriers to deliver your order. Estimated delivery times after processing:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days (if available at checkout)
International Shipping We ship internationally! International shipping rates are calculated at checkout based on your location, package weight, and dimensions via carrier-calculated rates. Estimated delivery times vary by destination, typically 7–21 business days after processing.
Please note that international orders may be subject to customs duties, taxes, and import fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Jupiters Luna is not responsible for delays caused by customs processing.
Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your email address] with your order number. We'll work with the carrier to locate your shipment and make it right. 🌙
Shipping Restrictions Some products may have shipping restrictions to certain regions due to carrier or regulatory requirements. Any restrictions will be noted on the product page.